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Video Library

Openside’s team members give their perspectives on the key issues faced by professional services firms today with actionable insights to challenge the way you think, act and work.

Differentiation in Professional Services

William Johnson, Managing Director of Openside suggests some professional services firms are so alike, they can’t even tell themselves apart from the rest.

Emotional Intelligence in the Role of a Partner

In this Point of View, William Johnson, Managing Director of Openside, outlines the three major roles of a Partner in a professional services firm and how the different aspects of emotional intelligence relate to each of these roles.

The three most dangerous letters in professional services

In this Point of View, William Johnson outlines why RFP (or its brother ITT) are the most dangerous letters in professional services.

Proposals: Make them a point of difference, not a point of reference

Jon Cannock-Edwards highlights 4 changes you should make to your written proposals now – or else don’t respond. The original article can be found here: https://www.openside.group/proposals-make-point-difference-not-point-reference/

The Paradox of the Poisonous Performer

Colette Carlile examines what professional services firms can do if a top performer creates a toxic team. The full article can be found here: https://openside.group/paradox-poisonous-performer

Storytelling in Business

William Johnson outlines the critical role of storytelling in professional services in which the client should always play the hero.

Why 'Client First' should not mean the 'Client is King'

Jon Cannock-Edwards outlines why it’s time for professional services firms to stop treating the ‘client as king’. The full article can be found here: https://openside.group/reverence-or-regicide